Order & Cancellation Policy

Online orders are sold by Ghost Town Coffee Co., 23 Indian Head Rd, Kings Park, NY 11754. Email Ghosttowncoffeecony@gmail.com.

Choose your items and place your order. The order page tells you which applies: either you pay online by card at checkout, or you pay at the counter when you collect. Your order is not confirmed when you press the button — it is confirmed when you receive our confirmation and, where you paid online, the payment clears.

We can decline an order and refund it in full if the bar is at capacity, an item has sold out, or the details given are clearly not genuine.

Prices are shown in US dollars and exclude sales tax; tax is added at checkout. Where card payment is taken online it is processed by our payment provider — we never see or store your full card number. Where you pay at the counter, the total shown online is what you pay there, plus tax.

Online ordering follows the shop's hours and closes 10 minutes before closing, so nothing is left half-made at the end of the day. Order outside those hours and the site will tell you before you order.

Orders are for pickup at 23 Indian Head Rd. Bring your confirmation. Times we give are estimates — a morning rush can run long.

Drinks are made close to the time you said you would arrive. If an order goes uncollected we cannot refund it, because it was made.

Drinks are made to order, so the window is short. Email us at Ghosttowncoffeecony@gmail.com as soon as you can.

• Within 5 minutes of ordering, and before the bar has started it — we will cancel and refund in full.
• After the bar has started — we cannot cancel, because the drink cannot be sold to anyone else.

To change an order rather than cancel it, call. The website cannot edit an order once it is paid.

Tell us the same day — email us at Ghosttowncoffeecony@gmail.com, or come back to the counter. If we got it wrong, left something out, or it was not right, we will remake it or refund it — your choice.

Refunds go back to the card you paid with. Depending on your bank, it usually takes a few business days to appear.

If we have not resolved something to your satisfaction, email us at Ghosttowncoffeecony@gmail.com and say what happened. Complaints go to the owner, not to a queue.